Privacy Policy
Effective Date: 24 March 2026
Luma Facilities (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us regarding our services.
By using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We may collect and process the following information:
Personal Information
- Name
- Email address
- Phone number
- Company name
- Property location or service address
This information is typically collected when you:
- Submit a contact form
- Request a quote
- Contact us by email
Technical Information
When you visit our website, we may automatically collect certain information such as:
- IP address
- Browser type
- Device information
- Pages visited on the website
This helps us improve website performance and user experience.
How We Use Your Information
We use the information we collect to:
- Respond to enquiries and quote requests
- Provide information about our cleaning services
- Improve our website and services
- Communicate with you regarding your enquiry
We will only use your information for legitimate business purposes.
Sharing Your Information
Luma Facilities does not sell, trade, or rent your personal information to third parties.
Your information may only be shared when necessary with trusted service providers who help operate our website or services, and only when required to perform those services.
Data Security
We take reasonable steps to protect your personal information from unauthorised access, alteration, disclosure, or destruction.
However, no internet transmission or storage system can be guaranteed to be completely secure.
Cookies
Our website may use cookies to improve functionality and analyse website traffic.
Cookies help us understand how visitors use the website so we can improve the user experience.
You can choose to disable cookies through your browser settings if you prefer.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your personal data where appropriate
To make such a request, please contact us.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
Email: Info@lumafaciltiies.com
Updates to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date.